Document when to use admin notes
For tracking purposes it's important to note any actions we may have taken on a customer/user's account. At present this isn't well documented. It should be.
Workflows / times that we might use this for:
- 2FA
- Removing projects (e.g. user gets a 500 on their project page because of a bad project [this has happened] and we remove it)
Questions:
- Is this best noted in particular workflows or in a general section of the handbook?
- How strict should we be about formatting / what format is preferred?