Proposal: Recording Customer Calls
Customer calls are valuable resources for learning for the team. New & existing team members can learn from the tricks, workarounds or documentation/resource used during the calls and ustomers also share or give valuable inputs that can benefit the team. Despite creating a call summary, a lot of details might not be captured as its just a summary.
I propose that we start recording customer calls with their permission and have the recording linked to the customer's Zendesk ticket.
/cc @gl-support