BEGIN:VCALENDAR VERSION:2.0 PRODID:-//GitLab//NONSGML GitLab//EN CALSCALE:GREGORIAN X-WR-CALNAME:GitLab Issues BEGIN:VEVENT DTSTAMP:20240505T171939Z UID:192808e9-95bd-4a58-9513-813fe510d14a DTSTART;VALUE=DATE:20240506 DESCRIPTION:Find out more at https://gitlab.com/gitlab-com/support/support- team-meta/-/issues/6042 SUMMARY:"Manager-only" in a world with multiple Staff SEs (in gitlab-com/su pport/support-team-meta) TRANSP:TRANSPARENT URL:https://gitlab.com/gitlab-com/support/support-team-meta/-/issues/6042 END:VEVENT BEGIN:VEVENT DTSTAMP:20240505T171939Z UID:06c8bf5f-c196-40b1-a8b4-b62d1b772cf9 DTSTART;VALUE=DATE:20240507 DESCRIPTION:Find out more at https://gitlab.com/gitlab-com/support/support- team-meta/-/issues/6024 SUMMARY:RFC: Make GitLab Duo Pro seat information available in Zendesk (in gitlab-com/support/support-team-meta) TRANSP:TRANSPARENT URL:https://gitlab.com/gitlab-com/support/support-team-meta/-/issues/6024 END:VEVENT BEGIN:VEVENT DTSTAMP:20240505T171939Z UID:f060e9d1-0760-4329-87e5-7876abc6a55d DTSTART;VALUE=DATE:20240508 DESCRIPTION:Find out more at https://gitlab.com/gitlab-com/support/support- team-meta/-/issues/6048 SUMMARY:Discussion: do we want to continue auto-closing tickets when suppo rt contacts change? (in gitlab-com/support/support-team-meta) TRANSP:TRANSPARENT URL:https://gitlab.com/gitlab-com/support/support-team-meta/-/issues/6048 END:VEVENT BEGIN:VEVENT DTSTAMP:20240505T171939Z UID:f2e0aafc-1b97-4ef8-9060-d7e04a119b29 DTSTART;VALUE=DATE:20240508 DESCRIPTION:Find out more at https://gitlab.com/gitlab-com/support/support- team-meta/-/issues/6046 SUMMARY:Notification Issue: APAC - Cliff of Definite Underperformance numbe r reviewed for end of FY25-Q1 (in gitlab-com/support/support-team-meta) TRANSP:TRANSPARENT URL:https://gitlab.com/gitlab-com/support/support-team-meta/-/issues/6046 END:VEVENT BEGIN:VEVENT DTSTAMP:20240505T171939Z UID:fc0e879a-9e7d-4ec2-abe6-cb15aa4fb1e0 DTSTART;VALUE=DATE:20240509 DESCRIPTION:Find out more at https://gitlab.com/gitlab-com/support/support- team-meta/-/issues/6039 SUMMARY:Deep Dive on Jira integrations (in gitlab-com/support/support-team- meta) TRANSP:TRANSPARENT URL:https://gitlab.com/gitlab-com/support/support-team-meta/-/issues/6039 END:VEVENT BEGIN:VEVENT DTSTAMP:20240505T171939Z UID:d4f71050-8f38-448b-a568-5435c05cce77 DTSTART;VALUE=DATE:20240510 DESCRIPTION:Find out more at https://gitlab.com/gitlab-com/support/support- team-meta/-/issues/6056 SUMMARY:RFC: What data do we absolutely need from customers for new Self-Ma naged tickets? (in gitlab-com/support/support-team-meta) TRANSP:TRANSPARENT URL:https://gitlab.com/gitlab-com/support/support-team-meta/-/issues/6056 END:VEVENT BEGIN:VEVENT DTSTAMP:20240505T171939Z UID:5b8c2fb8-102c-423a-8a43-9d1e72f352f9 DTSTART;VALUE=DATE:20240510 DESCRIPTION:Find out more at https://gitlab.com/gitlab-com/support/support- team-meta/-/issues/5824 SUMMARY:Remove references in the documentation that reference versions less than supported ones (in gitlab-com/support/support-team-meta) TRANSP:TRANSPARENT URL:https://gitlab.com/gitlab-com/support/support-team-meta/-/issues/5824 END:VEVENT BEGIN:VEVENT DTSTAMP:20240505T171939Z UID:aaeff636-76ef-4cec-9b4c-679d7094e908 DTSTART;VALUE=DATE:20240510 DESCRIPTION:Find out more at https://gitlab.com/gitlab-com/support/support- team-meta/-/issues/6054 SUMMARY:RFC: What data do we absolutely need from customers for new GitLab. com tickets? (in gitlab-com/support/support-team-meta) TRANSP:TRANSPARENT URL:https://gitlab.com/gitlab-com/support/support-team-meta/-/issues/6054 END:VEVENT BEGIN:VEVENT DTSTAMP:20240505T171939Z UID:b53723f9-a723-44e8-af2a-b521c0019101 DTSTART;VALUE=DATE:20240510 DESCRIPTION:Find out more at https://gitlab.com/gitlab-com/support/support- team-meta/-/issues/6035 SUMMARY:Clarify "GitLab Team Member License request" issues description req uestor steps (in gitlab-com/support/support-team-meta) TRANSP:TRANSPARENT URL:https://gitlab.com/gitlab-com/support/support-team-meta/-/issues/6035 END:VEVENT BEGIN:VEVENT DTSTAMP:20240505T171939Z UID:23e42349-363c-461d-9ebc-fefa78d22a01 DTSTART;VALUE=DATE:20240510 DESCRIPTION:Find out more at https://gitlab.com/gitlab-com/support/support- team-meta/-/issues/6031 SUMMARY:RFC: Use AMER Support Manager On-call resources more effectively in emergencies (in gitlab-com/support/support-team-meta) TRANSP:TRANSPARENT URL:https://gitlab.com/gitlab-com/support/support-team-meta/-/issues/6031 END:VEVENT BEGIN:VEVENT DTSTAMP:20240505T171939Z UID:7f29b7bc-45d4-4dc2-88e9-993c848063f9 DTSTART;VALUE=DATE:20240510 DESCRIPTION:Find out more at https://gitlab.com/gitlab-com/support/support- team-meta/-/issues/6055 SUMMARY:RFC: What data do we absolutely need from customers for new GitLab. com account tickets? (in gitlab-com/support/support-team-meta) TRANSP:TRANSPARENT URL:https://gitlab.com/gitlab-com/support/support-team-meta/-/issues/6055 END:VEVENT BEGIN:VEVENT DTSTAMP:20240505T171939Z UID:693ea37d-83a0-44e7-83be-d93e861e6cd3 DTSTART;VALUE=DATE:20240510 DESCRIPTION:Find out more at https://gitlab.com/gitlab-com/support/support- team-meta/-/issues/6060 SUMMARY:RFC: What data do we absolutely need from customers for new Emergen cy tickets? (in gitlab-com/support/support-team-meta) TRANSP:TRANSPARENT URL:https://gitlab.com/gitlab-com/support/support-team-meta/-/issues/6060 END:VEVENT BEGIN:VEVENT DTSTAMP:20240505T171939Z UID:18f29bd6-e27b-48f7-8291-4df1fe7b6645 DTSTART;VALUE=DATE:20240510 DESCRIPTION:Find out more at https://gitlab.com/gitlab-com/support/support- team-meta/-/issues/6059 SUMMARY:RFC: What data do we absolutely need from customers for new L&R tic kets? (in gitlab-com/support/support-team-meta) TRANSP:TRANSPARENT URL:https://gitlab.com/gitlab-com/support/support-team-meta/-/issues/6059 END:VEVENT BEGIN:VEVENT DTSTAMP:20240505T171939Z UID:b2a1080c-53a3-4378-bb2d-a34a08395f2f DTSTART;VALUE=DATE:20240510 DESCRIPTION:Find out more at https://gitlab.com/gitlab-com/support/support- team-meta/-/issues/6058 SUMMARY:RFC: What data do we absolutely need from customers for new Allianc e Partner tickets? (in gitlab-com/support/support-team-meta) TRANSP:TRANSPARENT URL:https://gitlab.com/gitlab-com/support/support-team-meta/-/issues/6058 END:VEVENT BEGIN:VEVENT DTSTAMP:20240505T171939Z UID:98cb2c04-4c26-402f-bdff-55af2355967d DTSTART;VALUE=DATE:20240510 DESCRIPTION:Find out more at https://gitlab.com/gitlab-com/support/support- team-meta/-/issues/6057 SUMMARY:RFC: What data do we absolutely need from customers for new GitLab Dedicated tickets? (in gitlab-com/support/support-team-meta) TRANSP:TRANSPARENT URL:https://gitlab.com/gitlab-com/support/support-team-meta/-/issues/6057 END:VEVENT BEGIN:VEVENT DTSTAMP:20240505T171939Z UID:3f16de01-2d04-4ad5-85e2-8ad13d608001 DTSTART;VALUE=DATE:20240513 DESCRIPTION:Find out more at https://gitlab.com/gitlab-com/support/support- team-meta/-/issues/6034 SUMMARY:How to handle (unexpected) PTO when assigned NRTs are hidden (in gi tlab-com/support/support-team-meta) TRANSP:TRANSPARENT URL:https://gitlab.com/gitlab-com/support/support-team-meta/-/issues/6034 END:VEVENT BEGIN:VEVENT DTSTAMP:20240505T171939Z UID:6e77d785-9600-4935-ba87-50b2bfd92b1e DTSTART;VALUE=DATE:20240515 DESCRIPTION:Find out more at https://gitlab.com/gitlab-com/support/support- team-meta/-/issues/5348 SUMMARY:[APAC] FY24-Q3 Training: GitLab Dedicated Basics (in gitlab-com/sup port/support-team-meta) TRANSP:TRANSPARENT URL:https://gitlab.com/gitlab-com/support/support-team-meta/-/issues/5348 END:VEVENT BEGIN:VEVENT DTSTAMP:20240505T171939Z UID:e69e631f-42dd-49be-9b13-069c73bdcd66 DTSTART;VALUE=DATE:20240519 DESCRIPTION:Find out more at https://gitlab.com/gitlab-com/support/support- team-meta/-/issues/6017 SUMMARY:Populate group comment templates (and discuss their usage for suppo rt) (in gitlab-com/support/support-team-meta) TRANSP:TRANSPARENT URL:https://gitlab.com/gitlab-com/support/support-team-meta/-/issues/6017 END:VEVENT BEGIN:VEVENT DTSTAMP:20240505T171939Z UID:c0a06bbc-064f-4234-a2c2-0544529faafa DTSTART;VALUE=DATE:20240531 DESCRIPTION:Find out more at https://gitlab.com/gitlab-com/support/support- team-meta/-/issues/6047 SUMMARY:May 2024 Operating Principle of the month: Transparency is most va luable if you continue to do it when there are costs (in gitlab-com/suppor t/support-team-meta) TRANSP:TRANSPARENT URL:https://gitlab.com/gitlab-com/support/support-team-meta/-/issues/6047 END:VEVENT BEGIN:VEVENT DTSTAMP:20240505T171939Z UID:4cf57737-84d7-4155-a872-72f58055508d DTSTART;VALUE=DATE:20240531 DESCRIPTION:Find out more at https://gitlab.com/gitlab-com/support/support- team-meta/-/issues/5686 SUMMARY:[APAC] Exploring Iterating on PTO planning (in gitlab-com/support/s upport-team-meta) TRANSP:TRANSPARENT URL:https://gitlab.com/gitlab-com/support/support-team-meta/-/issues/5686 END:VEVENT BEGIN:VEVENT DTSTAMP:20240505T171939Z UID:caac13e9-eef4-4fa1-b5be-f110a810982a DTSTART;VALUE=DATE:20240531 DESCRIPTION:Find out more at https://gitlab.com/gitlab-com/support/support- team-meta/-/issues/6041 SUMMARY:Need for more SEs with access to GitLab.com console (in gitlab-com/ support/support-team-meta) TRANSP:TRANSPARENT URL:https://gitlab.com/gitlab-com/support/support-team-meta/-/issues/6041 END:VEVENT BEGIN:VEVENT DTSTAMP:20240505T171939Z UID:93fac817-4acd-481f-89ea-ca2de3f6b16a DTSTART;VALUE=DATE:20240503 DESCRIPTION:Find out more at https://gitlab.com/gitlab-com/support/support- team-meta/-/issues/6027 SUMMARY:RFC - Ideas on what to do with new sub info for US Gov (in gitlab-c om/support/support-team-meta) TRANSP:TRANSPARENT URL:https://gitlab.com/gitlab-com/support/support-team-meta/-/issues/6027 END:VEVENT BEGIN:VEVENT DTSTAMP:20240505T171939Z UID:4928611c-ef94-4856-863f-02f14229df19 DTSTART;VALUE=DATE:20240502 DESCRIPTION:Find out more at https://gitlab.com/gitlab-com/support/support- team-meta/-/issues/5987 SUMMARY:Centralise GitLab Dedicated internal note (in gitlab-com/support/su pport-team-meta) TRANSP:TRANSPARENT URL:https://gitlab.com/gitlab-com/support/support-team-meta/-/issues/5987 END:VEVENT BEGIN:VEVENT DTSTAMP:20240505T171939Z UID:054177ca-ea34-48b1-a8dc-e8cda7943e60 DTSTART;VALUE=DATE:20240502 DESCRIPTION:Find out more at https://gitlab.com/gitlab-com/support/support- team-meta/-/issues/5996 SUMMARY:RFC: Support training train (in gitlab-com/support/support-team-met a) TRANSP:TRANSPARENT URL:https://gitlab.com/gitlab-com/support/support-team-meta/-/issues/5996 END:VEVENT BEGIN:VEVENT DTSTAMP:20240505T171939Z UID:5dd4c46d-4c9e-4aa5-bc3d-a7560fa3e44f DTSTART;VALUE=DATE:20240501 DESCRIPTION:Find out more at https://gitlab.com/gitlab-com/support/support- team-meta/-/issues/5947 SUMMARY:GitLab Super App - User Lookup feature request: Group membership sh ould show visibility of group (public/private) (in gitlab-com/support/supp ort-team-meta) TRANSP:TRANSPARENT URL:https://gitlab.com/gitlab-com/support/support-team-meta/-/issues/5947 END:VEVENT BEGIN:VEVENT DTSTAMP:20240505T171939Z UID:e819b55b-ca07-4e75-8bc0-59c1f107bbae DTSTART;VALUE=DATE:20240501 DESCRIPTION:Find out more at https://gitlab.com/gitlab-com/support/support- team-meta/-/issues/5905 SUMMARY:Implement resolution codes (in gitlab-com/support/support-team-meta ) TRANSP:TRANSPARENT URL:https://gitlab.com/gitlab-com/support/support-team-meta/-/issues/5905 END:VEVENT BEGIN:VEVENT DTSTAMP:20240505T171939Z UID:543e81c0-5ab9-45ab-ba86-f33d52e510f0 DTSTART;VALUE=DATE:20240501 DESCRIPTION:Find out more at https://gitlab.com/gitlab-com/support/support- team-meta/-/issues/5658 SUMMARY:Proposal: Send auto-message to STAR requestor if ticket is Pending customer reply (in gitlab-com/support/support-team-meta) TRANSP:TRANSPARENT URL:https://gitlab.com/gitlab-com/support/support-team-meta/-/issues/5658 END:VEVENT BEGIN:VEVENT DTSTAMP:20240505T171939Z UID:09508134-dae5-4ef1-8ef8-b1f059905249 DTSTART;VALUE=DATE:20240501 DESCRIPTION:Find out more at https://gitlab.com/gitlab-com/support/support- team-meta/-/issues/5648 SUMMARY:GitLab Super App - 2FA Helper feature request: Add comment box (in gitlab-com/support/support-team-meta) TRANSP:TRANSPARENT URL:https://gitlab.com/gitlab-com/support/support-team-meta/-/issues/5648 END:VEVENT BEGIN:VEVENT DTSTAMP:20240505T171939Z UID:06f2cdf5-bf64-4457-b9ca-2e386fa6ea58 DTSTART;VALUE=DATE:20240501 DESCRIPTION:Find out more at https://gitlab.com/gitlab-com/support/support- team-meta/-/issues/6015 SUMMARY:Mechanizer - Typo Fix and Additions (in gitlab-com/support/support- team-meta) TRANSP:TRANSPARENT URL:https://gitlab.com/gitlab-com/support/support-team-meta/-/issues/6015 END:VEVENT BEGIN:VEVENT DTSTAMP:20240505T171939Z UID:d8ba2da4-0baa-402b-ac5a-9c050036ea19 DTSTART;VALUE=DATE:20240501 DESCRIPTION:Find out more at https://gitlab.com/gitlab-com/support/support- team-meta/-/issues/5982 SUMMARY:Update artefacts with updated Support Engineer KPIs (in gitlab-com/ support/support-team-meta) TRANSP:TRANSPARENT URL:https://gitlab.com/gitlab-com/support/support-team-meta/-/issues/5982 END:VEVENT BEGIN:VEVENT DTSTAMP:20240505T171939Z UID:301bab3b-2ac0-43fe-8cb6-85fd10790bf6 DTSTART;VALUE=DATE:20240430 DESCRIPTION:Find out more at https://gitlab.com/gitlab-com/support/support- team-meta/-/issues/5840 SUMMARY:Adapt Customer Service Skills Training for Managers (in gitlab-com/ support/support-team-meta) TRANSP:TRANSPARENT URL:https://gitlab.com/gitlab-com/support/support-team-meta/-/issues/5840 END:VEVENT BEGIN:VEVENT DTSTAMP:20240505T171939Z UID:6084d027-5233-4b19-a798-ed54b5684bd9 DTSTART;VALUE=DATE:20240430 DESCRIPTION:Find out more at https://gitlab.com/gitlab-com/support/support- team-meta/-/issues/5915 SUMMARY:APAC Timezone FY25 Q1 Connections Game (in gitlab-com/support/suppo rt-team-meta) TRANSP:TRANSPARENT URL:https://gitlab.com/gitlab-com/support/support-team-meta/-/issues/5915 END:VEVENT BEGIN:VEVENT DTSTAMP:20240505T171939Z UID:499a0acf-501b-4a40-ab32-5afcaff9dc49 DTSTART;VALUE=DATE:20240430 DESCRIPTION:Find out more at https://gitlab.com/gitlab-com/support/support- team-meta/-/issues/5914 SUMMARY:Using Pairify for US Government Support (in gitlab-com/support/supp ort-team-meta) TRANSP:TRANSPARENT URL:https://gitlab.com/gitlab-com/support/support-team-meta/-/issues/5914 END:VEVENT BEGIN:VEVENT DTSTAMP:20240505T171939Z UID:0c4e466a-10e6-4e2f-b4db-37d14e513811 DTSTART;VALUE=DATE:20240424 DESCRIPTION:Find out more at https://gitlab.com/gitlab-com/support/support- team-meta/-/issues/6019 SUMMARY:17.x.x Support Readiness - Set DS_EXPERIMENTAL_GRADLE_BUILTIN_PARSE R to true by default in gemnasium-maven (in gitlab-com/support/support-tea m-meta) TRANSP:TRANSPARENT URL:https://gitlab.com/gitlab-com/support/support-team-meta/-/issues/6019 END:VEVENT END:VCALENDAR