The following discussion from gitlab-com/www-gitlab-com!81983 should be addressed: - [ ] @lbot started a [discussion](https://gitlab.com/gitlab-com/www-gitlab-com/-/merge_requests/81983#note_577077073): > ```suggestion:-0+0 > 1. Ensure that the subject of a support ticket is both descriptive and accurate. You can edit the Subject to fix typos or make the problem clearer. some examples include: > > - gitlab error 500 on login -> gitlab error 500 on login due to no partition of relation "audit_events" > - My Account was Blockes -> My Account was Blocked > - git reconfigure with below errors -> git reconfigure with letsencrypt_certificate errors > > ``` > > We don't do this a lot -- 28 tickets had title updates in the last 30 days -- but I think showing examples may help uptick usage.