Feedback for Knowledge Articles
Need: A way customers can provide "Comments" for Feedback on knowledge articles.
Currently, at the bottom of each Knowledge article page, we offer a " was this helpful?" Yes or no option.
Requested Change:
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Add a Comment Box that populates on choice
Yes - Great! do you have any feedback for us?
No - We want to make it right! Let us know what we can do to fix this.
Comments should be tracked "Somewhere" (Ticket? Issue?) and assigned to the Knowledge base for tagging
Edited by Kirsty Allen
