Knowledge Champions for each region

Knowledge management - Knowledge Champions requested

From each Region (AMER / EMEA / APAC) Need to have the managers designate a Knowledge Champion(s) .

• Ideally it would be good to have 1-2 Knowledge Champions per region. Knowledge Slides.

What is a Knowledge Champion? A knowledge champion is someone who will advocate for knowledge, promote KCS and knowledge articles, as well as assist with driving knowledge management for the product/features. The knowledge champion will help bridge the gap between knowledge and support engineers.

Knowledge Champions will:

• Help Mentor Junior Support team members around knowledge
• Find areas where we have opportunities for knowledge, gaps, risks.
• Assist with the knowledge Review Process
• Assist with Technical Reviews when needed
• Attend Once a Month Team KM meeting (to discuss issues/information)

ACTION for Managers

Names are needed by: August 4th, 2025 Time requirement for Knowledge Champions: Typically 5 hours per week. May be less!

Note: We understand that it is additional to their current role, and we will make sure to take that into consideration!