Change Layout of Knowledge Page(s) - Top Level Page, and Subsequent pages
Change the layout of the Knowledge Page (2nd Layer).
Problem Statement
After clicking on the knowledge article page - This page is categorized into multiple categories. If you go into one, the second layer is again a long list of articles.
Why is this a problem?
This list is long and will again be a long list of articles that customers, support must go through in order to find what they need.
Proposal
After clicking on each Category and going into the next page (next level of the article), we need to make these pages Look and Read better.
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To utilize more of the page could we use use Shorter boxes (for one page view without scrolling) TOP LEVEL PAGE for Knowledge Articles (based on Categories)
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Under each category, goes to the next page with articles tagged to the Category
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Use the description along with the title to give more insight into the article the customer may be choosing. The list would be in blocks
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Have search functions on EACH page to help customers narrow the scope of what they are looking for ?
- Search would include keywords, Dates, sources.
DRI
PERSON will act as the DRI for this issue.