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Add Published Knowledge Articles to Slack Channel

Add Published Knowledge articles to the Slack Channel- #spt_knowledge_published_articles

Problem Statement

Currently we do not have a way to notify Authors of an article being Published.

What is the problem?

during our testing and conversations, it was noted that we get notification emails when articles are assigned, must be worked on, however, we dont when the article is actually Published. This closes the loop for an author to see the article is published. By having the feed in our dedicated Slack channel for this purpose, everyone can see articles that have been published,

Why is this a problem?

There is no "Close the loop" for an article being published

Proposal

This is where your proposal to fix the problem statement should go. It should follow the philosophy of MVC. If required, mention potential iterations that can follow at a future time.

Example Proposal:

To address this problem, I suggest that we create a way to publish all Published Knowledge articles to the #spt_knowledge_Published_articles channel for awareness

DRI

@KirstyAllen

Required Resources

Example Required Resources:

Potential Roadblocks/Things to consider

Desired Outcome

Published articles will be sent to the Slack Channel

  • Weekly basis?
  • Daily Basis?

Example Desired Outcome:

  • How do we measure success?

This should result in a higher volume of tickets in these views, which we could verify via Zendesk Explore.

Related Issues/MRs/Epics/Tickets

#6885

Edited by Kirsty Allen