Knowledge Management Permission Sets for Knowledge articles and workflow
Problem Statement
We currently do not have permission sets set for anyone for knowledge Management and KCS.
What is the problem?
We do not have a defined set of knowledge permissions. We do not want "Everyone" (Support Engineers, Managers, others) to be able to publish articles without review.
Why is this a problem?
We need to have every support engineer create and modify knowledge articles. We also want a very specific set of users to be able to Review articles as well as Publish the knowledge articles. This will help us build our knowledge and workflows
Proposal
We (GitLab) can define the permissions for Knowledge. By Creating permission sets we can get the workflow properly set up, have support engineers be able to create knowledge as well as modify. We need Reviewers/Publishers to also be engaged so we create consistency and accuracy within our knowledge articles
- Administrators (Top Level)
- Knowledge Creators (all Support Engineers) Knowledge Modifiers (all Support Engineers)
- Reviewers (Currently Iris, Wei-Meng) - need to adopt more team members that can review articles Publishers (Should be a limited role. Once reviewed article should be Published - to Knowledge page)
DRI
Required Resources
Potential Roadblocks/Things to consider
Knowledge workflow. #6660 (closed)
Desired Outcome
Permissions sets - as shown in the graphic
What does success look like?
streamlined permissions