Misuse of request for help by Solution Architects
This issue is to track if there are tickets where either Solution Architects misused the Support Super form or if any other colleague was using it:
Ticket ID | Requestor's role | Action taken |
---|---|---|
https://gitlab.zendesk.com/agent/tickets/516717 | Account Executive - Commercial Sales | I reached out to the AE asking for more information on the background |
https://gitlab.zendesk.com/agent/tickets/524437 | SA | SA got updated the form should not be used here, customer should open a ticket |
https://gitlab.zendesk.com/agent/tickets/524882 | SA | still looking into if there was a specific reason for the form here |
Edited by Erika Miklos