Monitor Impact of Temporary License Extensions
As part of the upcoming Beta launch of Temporary Extensions for Self-Managed customers we need to monitor what (if any) impact this has to Support. There should only be requests to Support for customer impacting problems with the Fulfilment team handling any problems that occur when the workflow is run and those requests should still come through as an Internal Request.
- How do we capture any deviation from the agreed upon workflow from the above linked issues?
- How do we report on the number of customer impacting problems that lead to an Internal Request or ticket created by the customer?
@mdunninger @jlyttle Since you have been the Support DRI's figuring out how we can help make this successful, and I may have missed if this has already been answered somewhere