New documentation for gratis support request form
This issue is to track to-do's around creating documentation for the new gratis support request form being implemented in #5470 (closed).
Action Items
-
Create new page describing the basic options on the form; include link to the Ops page -
Identify handbook pages that need updating -
Determine whether a new Slack workflow is needed to point people to this form, and if so, in which Slack channels
✔ New page: Requesting Gratis Support
gitlab-com/content-sites/handbook!710 (merged)
- Should be placed under here: https://handbook.gitlab.com/handbook/support/
- Should start by saying who should use the 'gratis support' form and when/why
- Should refer to the Priority Prospects page for that particular dropdown option
- Should describe all the other dropdown options
- Should tell people which Slack channel to go to for help (
#support_operations
) - Should link to the Support Ops workflow page
Page to update: Working With GitLab Support
On this page -- https://handbook.gitlab.com/handbook/support/internal-support/
To do:
-
Add an item to the Requesting Support for Customers section -- perhaps in between current items 4 and 5 -- link to main Gratis Support page -
Add an item to the table in Regarding GitLab Support, Plans, and Namespaces -- link to main Gratis Support page -
Update the Trials and Prospect Support section -- link to main Gratis Support page and the Priority Prospects page
✔ Page to update: Priority Prospects
On this page -- https://handbook.gitlab.com/handbook/support/priority_prospects/
To do:
-
Everything in the Requests section needs to be updated to refer to the new form instead of using Ops projects. -
gitlab-com/content-sites/handbook!803 (merged)
✔ Page to update: Ops handbook page for gratis support
On this page -- https://handbook.gitlab.com/handbook/support/readiness/operations/docs/policies/gratis_support/
To do:
-
Update the first paragraph to link to the new page I just created -
gitlab-com/content-sites/handbook!804 (merged)
Edited by Rebecca Spainhower