Designate Support Engineers as DRIs for the Status Page and clarify workflow
Request for comments
Need
This is a follow-up to this issue where we needed to update the status page to add a new component. While we did create a section for these types of administrative tasks, it was still unclear who was DRI and what was the correct approach.
Approach
After discussing with @lyle, we'd like to consider designating a few CMOC focused SEs in each region who can be DRIs for these types of Status page administrative tasks. This also means clarifying our workflow so its clear that SEs can take ownership of this area.
Benefit
- Less overhead and involvement from the manager and director level.
- CMOCs can discuss as a group on needs
- Support Engineers continue to own customer facing communications
Competition / Alternatives
- Do nothing: Consider modifications and updates on an as needed basis with the appropriate approvals
- Consider having SREs or another department own updates to the status page so it can be updated as needed