Can we measure/track/report on support tickets for people who are being moved into read-only but have purchased a Subscription

Request for comments

Need

From Slack:

In Support we have gotten a few (not quantified yet) tickets for people who are being moved into read-only but have purchased a Subscription. (Example ticket) In these cases, the customer has not associated the subscription to their namespace, not linked their Portal and SaaS accounts, or both. Questions:

1. Do you all want data on these tickets? We could create a Zendesk tag and retroactively apply to tickets created this week.
2. Do we need an update to the in-app notification, something like “if you believe this is in error, please open a Support ticket” (recommend the last phrase is a hotlink directly to the L&R ticket form)?

This request is specifically for (1). (2) was handled via a boring solution of Adding details on associating sub to namespace (gitlab-com/www-gitlab-com!125713 - merged)

Benefit

We can understand how widespread this issue is in terms of those namespaces which contact support, which can inform other corrective actions.