RFC: Turn down PagerDuty notifications in #support_self-managed
Request for comments
Need
PagerDuty notifications are currently sent to the Slack channel #support_self-managed
. Due to the increase in the number of emergencies, this channel is now dominated by PagerDuty-related messages, which makes it harder to use the channel for discussing other non-emergency topics related to self-managed GitLab. Presently, I've noticed that messages from SEs in the channel have low or no engagement, and I suspect this is because of the volume of PagerDuty notifications.
Approach
We should turn off notifications in the #support_self-managed
channel. Notifications are already also sent to #spt_on-call
, so we should use this channel for emergency collaboration instead.
Benefit
The #support_self-managed
channel will be easier to use and communicate in. This will return the channel to its intended purpose of collaborating on non-emergent self-managed GitLab tickets.
Competition / Alternatives
I'm not sure if this is possible, but "turning down" the amount of notifications from PagerDuty might also be useful. Rather than sending a message for all updates to an emergency, choosing to send only the most important notifications may offer a decent compromise.