Proposal: Deprecate Mechanizer forms and move them to Zendesk.

Request for comments

Need

The Mechanizer forms use GitLab pages, this simplifies the creation and overall maintenance of the form but also adds limitations. Moving the forms to zendesk will allow the resolution of mechaniser related tasks from the ticket itself.

Approach

For a first iteration we can create simple ZenDesk Apps that still will use Zappier, but later we could remove zappier from the workflow and move all the mechanizer actions to the ZD ticket and not create an internal request issue as we do now and instead add internal notes to the ticket itself, that way we will have all of the ticket relevant information in a single place.

Benefit

• Single point for ticket resolution with mechanizer
• Information will be centralized.
• Ability to perform additional checks before we send the data.

Competition / Alternatives

Maintain current setup with GitLab pages for managing the forms.