Global ZenDesk View for High Priority All Regions (HPAR) Tickets

Problem Statement

  • What is the problem?

Now that the first iteration of the High Priority, All Regions Tickets Workflow is published - Support Engineers need to have those tickets highlighted in a primary view.

Proposal

For now we can just use the [REGION]+All Regions Needs Assignee view that is one of the two main views for Support Engineers and manually sort by priority to identify open HPAR tickets.

However, it would be nice to have a dedicated view, or potentially including the HPAR tickets in the FRT view that Support Crew members are primarily focused on.


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