CMOC: iterate on e-group notifications
In gitlab-com/www-gitlab-com#11135 (closed) we added a Slack workflow to notify the e-group and customer success channels.
We used it for the first time today in https://gitlab.slack.com/archives/C5W3VS1C4/p1616775590058200?thread_ts=1616775590.058200&cid=C5W3VS1C4 and got some feedback:
- Make the post much more compact
- Include the visual severity emoji in the post body
- Make clear that not all S2s are posted to e-group, by using
:s2:
(publicly tweeted) - Remove the siren emoji to avoid clashing with the severity emoji
- Remove
:waves:
emoji - Needs to always reflect current state, not require thread to understand current state.
- Imprint duration after resolution so someone waking up seeing it will know how to react.
- Require link to production issue
- Exec summary should be exactly the bullets in the production issue body
Questions:
Needs to always reflect current state:
- Can these be editable by bot or CMOC?