Support Handbook Update-a-thon

Hey all! As support-ops works to complete this issue, I found the need to comb through every page of the handbook looking for anything support-ops related. In doing so, I found a lot of pages we can update (mostly with small things).

I have compiled all these into the Support Handbook Fixes google sheet.

What I am looking for is

  • volunteers to assist me in updating the support handbook with what all I found
  • discussion around items I found, in case there is a different opinion

To help out as much as possible, I even added notes with some of the changes I think we would want to use (such as providing the links to add to pages instead of just saying "add links").

To help volunteer for this, what I am asking for is:

  1. Put your name in column G
  2. Work on a MR for the changes OR start a discussion thread (this issue or a new issue, dealer's choice)
  3. Link the eventual MR or issue in column H

cc @gitlab-com/support/managers