Zendesk Cleanup and Revamp: Tag changes
Part of cleaning up Zendesk is looking at the tags we are using and changing them into a naming system that makes a bit more sense. As such, I am proposing the following tag changes:
Original Tag | New Tag |
---|---|
45_days__pass_to_sales | transfer_request_over_45_days |
45_days__pass_to_sales | transfer_request_under_45_days |
ci_minutes_assistance | billing_saas_issue_ci_minutes |
.com_downgrade | cancellation_refund_saas_downgrade |
com_sales_assisted_trial | saas_prospect_customer |
duplicate_subscription_purchased | refund_reason_not_satisfied |
escalated_to_sales_for_invoice | renewal_help_escalated_to_sales |
group_management_questions | billing_saas_issue_group_management |
invoice_modification | billing_inquiry_invoice_modification |
license_misallocation_to_.com | billing_saas_issue_license_misallocation |
mid-cycle_user_management | billing_saas_issue_user_management |
monthly_billing_requests | billing_inquiry_monthly_requests |
not_satisfied_with_the_product_/_product_did_not_work_as_expected | refund_reason_duplicate |
other_account_problem_for_.com | saas_account_problem_other |
other__please_specify_in_description_ | refund_reason_other |
payment_method_error | billing_inquiry_payment_method_error |
pending_backlog | skip_autosolve |
purchased_a_personal_plan_instead_of_a_group_plan | refund_reason_wrong_plan |
purchased_wrong_plan | cancellation_refund_accident |
purchased_wrong_product | refund_reason_wrong_product |
renewal_purchased_in_error | refund_reason_mistaken_renewal |
renewal_walkthough/guide | renewal_help_walkthrough |
self-managed_downgrade | cancellation_refund_sm_downgrade |
self-managed_gitlab_install_type_docker | sm_install_type_docker |
self-managed_gitlab_install_type_kubernetes | sm_install_type_k8s |
self-managed_gitlab_install_type_omnibus | sm_install_type_omnibus |
self-managed_gitlab_install_type_source | sm_install_type_source |
self-managed_runner_issue_no | runner_issue_no |
self-managed_runner_issue_yes | runner_issue_yes |
sm_reseller | reseller_customer |
sm_sales_assisted_trial | sm_prospect_customer |
telemetry_refund_cancelation | cancellation_refund_telemetry |
transaction_product_gitlab.com | transaction_product_saas |
trial_cancelation | trial_cancellation |
unable_to_access_billing_page | billing_saas_issue_cannot_access_billing_page |
unexpected_license_downgrade | billing_saas_issue_unexpected_license_downgrade |
@gitlab-com/support/managers I expect this change is super small impact and won't cause issues. That said, y'all review these changes and let me know if you see any issues. Especially @Ikosenko! The point of this is to make things nicer, not break metrics