Adjust GitLab.com views' tags to ensure SM tickets aren't lost

New Support Ops Request

Manager Approval (please mention the manager who approved this request): @jcolyer (once approved, let's move this to the support ops tracker)

Priority (please include, if possible, the priority: Critical, Important, Normal, Low):

• Critical
• Important
• Normal
• Low

SLA (please include, if possible, the expected delivery timeframe): ASAP

Description:

Self managed customers writing into GitLab.com are currently lost in the Free queue. Not sure why, but some of the tags on the existing views got changed.

GitLab.com Trials & Prospects view used to have the relevant SM tags so SM org users using the GitLab.com Form don't get lost. Since we're making a change anyway, I propose we add a couple more from what we used to have to make sure none of them are lost:

• Current condition: Tags contain at least one of the following:
  • trial basic prospect
• Change Request: add tags so that it's:
  • trial prospect basic starter premium ultimate

GitLab.com Free view should be amended to exclude these tickets so they don't show in this view in duplication.

• Current condition: Tags contain none of the following:
  • gold silver bronze trial basic premium prospect
• Change Request: add additional tags to exclude above, which results in:
  • gold silver bronze trial basic premium prospect starter ultimate