Managing Spam Tickets
Recently, I've seen some talk about spam tickets in Slack and while marking a ticket as spam seems like the way to go, I'd like to suggest a different solution.
Marking a ticket as spam suspends the end-user and they cannot submit or access tickets, or access our Help Center anymore. It might be a long shot but some of these people who submit spam tickets might need actual support at some point in the future. We can un-suspend the user but I'd prefer if we avoid doing that and manage spam tickets in a different way. What I suggest is we either:
- Delete the ticket
- Mark the ticket as solved and add the
spamtag. I can then make sure all tickets with the spam tag get closed faster and don't receive a satisfaction survey.
I am open to hear your opinions for or against my solutions, or other ideas! Thanks Team.