Summary of GitLab.com Support Tickets (01152019-02052019)
Summary
I manually reviewed the tickets received with the GitLab.com form during the period 01152019-02052019 with an objective of understanding what types of requests we are receiving. Note, there were a total of 600 tickets received during this period.
Top 5 Issue Categories
| Category | Tickets | % of Total |
|---|---|---|
| 2FA | 122 | 20.33% |
| PW/Confirm not arrived | 80 | 13.33% |
| Subscription Question/Issue/Billing | 57 | 9.50% |
| Bug | 35 | 5.83% |
| Dormant User | 34 | 5.67% |
| Top 5 Issues Categories | 328 | 54.67% |
The entire data file is attached for on Google Drive
Edited by Amanda Rueda