Hypothesis: Our staffing isn’t spread appropriately vs. the number of tickets that are raised/will breach per hour. We’re not asking folks to work the right set of hours.
Hypothesis
Our staffing isn’t spread appropriately vs. the number of tickets that are raised/will breach per hour. We’re not asking folks to work the right set of hours.
Evidence Gathered
- WM - 12 Week APAC NRT SLA achievement by hour - SaaS - Sparklines
- IK - seems that most of our breaches are occurring in our “handover times” from EMEA-> AMER-E & AMER-W -> APAC - Regional Updates Per Hour - Dashboard
