Hypothesis: A single portion of tickets is responsible for the overall sag in FRT
A single portion of tickets is responsible for the overall sag in FRT.
SLA per problem type 2020
- L&R - clearly struggling in all problem types.
- SaaS ( both general and account ) - are struggling in all problem types - with a few exceptions
- SM - Secure (SAST, DAST, Scanning, License Management) seems to be the only outlier with over 5% missed SLA.
- This hypothesis is not supported by the data: with the exception of Secure in Self-managed, there's no outliers in our current problem types.
- We should continue iterating on problem types to get more fine grained data.
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