Hypothesis: A single portion of tickets is responsible for the overall sag in FRT

Hypothesis

A single portion of tickets is responsible for the overall sag in FRT.

Evidence gathered

• SLA per problem type 2020
  • L&R - clearly struggling in all problem types.
  • SaaS ( both general and account ) - are struggling in all problem types - with a few exceptions
  • SM - Secure (SAST, DAST, Scanning, License Management) seems to be the only outlier with over 5% missed SLA.

Conclusions drawn

1. This hypothesis is not supported by the data: with the exception of Secure in Self-managed, there's no outliers in our current problem types.
2. We should continue iterating on problem types to get more fine grained data.