adding rax account info for ticket severity
sorry again, @gl-infra - fyi Updating runbook to pick Rackspace Ticketing System - Project ID: mgcp-1173105-ticket-escalation so we can set ticket severities.
The 17.0 major release is coming on May 16, 2024! This version brings many exciting improvements to GitLab, but also removes some deprecated features. We are introducing three breaking change windows during which we expect breaking changes to be deployed to GitLab.com. You can read more about it on our blogpost. The first breaking change window begins 2024-04-22 09:00UTC and ends 2024-04-24 22:00UTC.
sorry again, @gl-infra - fyi Updating runbook to pick Rackspace Ticketing System - Project ID: mgcp-1173105-ticket-escalation so we can set ticket severities.