Commit 1c8d27aa authored by April Hoffbauer's avatar April Hoffbauer

Merge branch 'update-notes' into 'master'

update notes

See merge request !42
parents 2ced0696 28ffd637
CES Training
Day 1: Time and Tools
Overview of what we do, tools we use, shadow time
2 hours
Day 1: Timelink, Tools, and Greenhouse
1. Timeline and expectations
- Time to Hire: 30 days is the goal
- 1 business day for contracts
- 1 business day for vacancies (WIP right now)
- within 1 business day to schedule interviews after availability is received
- performance indicators:
ASAT(https://about.gitlab.com/handbook/hiring/metrics/#candidate-asat)
Hire Vs. Plan(https://about.gitlab.com/handbook/hiring/metrics/#hires-vs-plan)
Apply to Offer Accept(https://about.gitlab.com/handbook/hiring/metrics/#apply-to-offer-accept-days)
CES Service Desk(https://about.gitlab.com/handbook/hiring/metrics/#ces-service-desk-metrics)
CES Response Time(https://about.gitlab.com/handbook/hiring/metrics/#ces-response-time)
2. Set-up some time to meet with your recruiters
- great to have a 30 minute reoccurring meeting, but not a requirement
3. Tools
3. Tools and Integrations
- Zoom: Make sure it’s set-up and you have been upgraded. Setup your personal zoom link and enable the waiting room https://support.zoom.us/hc/en-us/articles/115000332726-Waiting-Room?mobile_site=true#PMI
- Zoom: Make sure it’s set-up and you have been upgraded. Setup your personal zoom link (make sure and check the zoom link is updated) and enable the waiting room https://support.zoom.us/hc/en-us/articles/115000332726-Waiting-Room?mobile_site=true#PMI
- We use zoom url zoom.com to setup new interviews with a pro account and personal links.
- Make sure to add your informtion to the Zoom cheat sheet
- G-Suite:
- Email: Make sure Greenhouse is integrated to export emails into the candidate's activity feed. GreenHouse pings will come via email. Create labels to manage your inbox better: https://support.google.com/mail/answer/118708?co=GENIE.Platform%3DAndroid&hl=en
- Email:Make sure Greenhouse is integrated to export emails into the candidate's activity feed: https://support.greenhouse.io/hc/en-us/articles/360003111031-Greenhouse-for-Gmail-Google-Add-on-
GreenHouse pings will come via email. Create labels to manage your inbox better: https://support.google.com/mail/answer/118708?co=GENIE.Platform%3DAndroid&hl=en
Make sure to integrate with Greenhouse
- Slides, docs, presentations - we try to use GitLab as often as possible
- Slides, docs, presentations - we try to use GitLab as often as possible
-Sheets: Zoom cheat sheet, and title links: https://docs.google.com/spreadsheets/d/1D8praKd3Vc1gMTTUzONAGkqNKxyYHd3_nzqsq2OYjeA/edit#gid=0
-Sheets: Zoom cheat sheet, and title links: https://docs.google.com/spreadsheets/d/1D8praKd3Vc1gMTTUzONAGkqNKxyYHd3_nzqsq2OYjeA/edit#gid=0
- Calendar: You can uncheck the interview calendar from your view, it's just used to set up interviews and search for historical info when needed. Set up your own office hours. When you take time off you'll want to create an event that is free for the days/partial days you take off. Send this event to the recruiting@gitlab.com so everyone knows when you'll be taking off. Then you'll need to do another event on as busy to block off your calendar. This busy block should not be sent to the team.
- Calendar: You can uncheck the interview calendar from your view, it's just used to set up interviews and search for historical info when needed.
Set up your own office hours.
OOO: When you take time off you'll want to create an event that is free for the days/partial days you take off. Make to add your name to the OOO event, and be sure to keep the event as free.
Send this event to the recruiting@gitlab.com so everyone knows when you'll be taking off.
Then you'll need to do another event on as busy to block off your calendar. This should not be sent to the team.
- Setup integration in Greenhouse
- Drive: Sales, Marketing, G&A (may be deleting), Recruiting team drive, Contract Drive
- Drive: Recruiting team drive (https://drive.google.com/drive/u/0/folders/1o8LvhrMe2YkAVAGX-d2RB4lKJq8nBMra), Contract Drive (https://drive.google.com/drive/u/0/folders/0By9jsAUY_oNqUjY2MTlTMll0b3M)
- Calendly: Used for scheduling recruiting screenings and setting up personal meetings
- Make sure the integration is set-up in Greenhouse
- Setup integration in Greenhouse
- BambooHR: It’s our HRIS system. We use it for adding and updating new hires as well as retaining the new hire documents. Setup integration with Greenhouse.
- BambooHR: It’s our HRIS system. We use it for adding and updating new hires as well as retaining the new hire documents.
- Setup integration with Greenhouse.
- GitLab
- Hiring process: https://gitlab.com/gitlab-com/people-ops/hiring-processes?nav_source=navbar
Engineering Team Uses Especially- ideally it is set-up the same in Greenhouse
Job Family should always have a hiring process; to make sure candidates know
- Issues: https://gitlab.com/gitlab-com/people-ops/Training/issues Important to setup interview training issues
- Recruiting Project: https://gitlab.com/gitlab-com/people-ops/recruiting?nav_source=navbar
- GitLab Project:https://gitlab.com/gitlab-com/www-gitlab-com For updating handbook, adding vacancies to team page
- GitLab Project:https://gitlab.com/gitlab-com/www-gitlab-com For updating handbook
- GitLab Service Desk: This is where to keep track of all of the requests that come into the CES@ email. Interview reschedules, contracts questions, anything. Setup notifications (keep in mind all communication goes to the candidate). Its important for reporting purposes to assign the issue to yourself, add the appropriate label and close the issue when its done. https://gitlab.com/gl-recruiting/ces-service-desk
......@@ -53,7 +73,9 @@ Day 1: Time and Tools
- DocuSign: To send contracts to candidates or info sheets to our PEOs. Ask Talent Operations in your onboarding issue if you haven't gotten an account notice yet. Make sure it’s integrated with Greenhouse
- Sterling: Background check provider. Ask your manager in your onboarding issue to setup both the US and Global accounts. Integrated with Greenhouse.
- Sterling: Background check provider. Ask your manager in your onboarding issue to setup both the US and Global accounts.
US Candidates will be exported from Greenhouse and anyone outside of the US, you will need to login into Sterling to send out: https://about.gitlab.com/handbook/people-operations/code-of-conduct/#background-checks
- Make sure Integrated with Greenhouse.
- Password1: Vaults for PeopleOps, Personal vault, Secertairal vault
......@@ -80,8 +102,36 @@ Day 1: Time and Tools
Day Two: Greenhouse: Scheduling and Contracts
-Go through the Activity Feed
- @mention feature
Scheduling:
-Walk through the Stage Transitions
How to move the stages
Assessment- Handled by the HM and Hiring Team
Screening- Owned by the Recruiter
Scheduled with Calendly
Team Interview- This is where the CES owns the scheduling
Status:
Scheduling
1. How to view google office hours and all day events.
- Done with a draft calendar invite, not in GreenHouse
2. Demo interviews
3. Multiple interviews scheduled at once.
4. Best Practices
5. What to update on the invite: Calendar Invite, adding Title, adding Zoom Link
6. Interview notifications
7. Sending out notifications, templates
8. How to add someone to the hiring plan for interviews
Reference Check and Background Check Stage
1. How to complete reference checks
Approval Stage
1. When to send out Contract
2. Check the offer details
Review the How Recruiters and Candidate Experience Specialists (aka Coordinators) Work Together in the repo to understand the flow of candidates.
Test candidate to schedule Sales, Engineering and other roles.
We try not to schedule interviews within 24 hours unless there are no other options (because of an upcoming OOO).
......@@ -104,10 +154,6 @@ Offers: https://about.gitlab.com/handbook/hiring/offers/
Contracts: https://about.gitlab.com/handbook/contracts/
1. How to view google office hours and all day events.
- Done with a draft calendar invite, not in GreenHouse
2. Demo interviews
3. Multiple interviews scheduled at once.
Marketing/Sales/ G&A:
......@@ -115,7 +161,12 @@ Marketing/Sales/ G&A:
Engineering:
Day 3: How to Make Handbook Updates
Contracts and How to Make Handbook Updates
Using the Web IDE to create a handbook merge request
Contracts
Country Hiring Guidelines:
https://about.gitlab.com/jobs/faq/#country-hiring-guidelines
https://docs.google.com/spreadsheets/d/1DK2XNNu9w-RnkyPK0Vs6ORjqS5qnePbTVKOdIy5U5_o/edit#gid=534708033
Using the Web IDE to create a handbook merge request
Try your hand at MR's by finding the smallest fixes rather than trying to jump in with a big MR
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