For issues that relate to or involve a free user.

A production incident that has any customer impact

The content of the issue or comments contains to references to private user information, such as private repository paths and its contents should remain confidential indefinitely. This is usually primarily used for ~security or production issues.

Issues for important features that are on our roadmap: https://about.gitlab.com/direction/

General tag for any issue that needs SDR attention, request for work and/or involvement

Issues related to the observability of GitLab.com

Issues related to cloud provider usage fees, and particularly reducing cloud spend

Ongoing discussions for the docs team

For use by Marketing Program Managers to organize work which requires their involvement. DRI: Jackie Gragnola, Last Updated: May 13, 2020

Criticality Level: For gitlab-com/gl-infra/production changes, please see https://about.gitlab.com/handbook/engineering/infrastructure/change-management/#criticality-1.

Criticality 2

Criticality 3

Criticality 4

No direct MktgOps action item, but Ops awareness is needed for potential questions

About the competition

Indicates the issue is a request from the Security Department