Create the customs statement for the swag shipments
Since we've received several complaints about packages haven't arrived at the final destination due to the customs, I am opening this issue to collect all the details and possible solutions.
- Germany: Package on hold at FedEx, customs require EORI number.
- Portugal: Package was never delivered, customs wanted to charge (overcharge) for the value of items. They valued several t-shirts, mugs and stickers for $1500 and wanted to charge $150.
- Russia: requested the following data
- Name of the item ordered
- Amount of the items
- Cost in USD
- Link to the page with the price and description of items
- Some e-mail or screenshot with the order confirmation
- Can you please provide me some statement and document that you sent us a package with which items and an estimated value of $X and that you sent the package as a promo material to be distributed for free at the event Rails Girls Skopje 2019 organized by Web Factory LLC. Also please confirm the company that shipped the package.
Important difference between StickerMule and Sendoso:
Shipping the stickers with StickerMule has never triggered an issue with customs. This may be a lead to the conclusion there is some difference in package labeling/declaration description on the package box.
StickerMule has its own location in Italy (EU).
Sendoso does not include the required shipping info field for the phone number as StickerMule does which is probably the reason why some packages were not delivered and left without any notifications by the courier or customs. Are they lazy to use the email provided?
The same amount of stickers was sent to Germany, Portugal, Russia, Macedonia using both Sendoso and SM, however only the StickerMule packages arrived without any interruptions.
- What is the EORI number?
- The EORI number (Economic Operators' Registration and Identification number) is an operator identification number that is valid throughout the European Union and replaces the German customs number. It's a unique number issued by the competent authorities in the European Union that allows customs to identify economic operators and, where necessary, other persons. Reference
- Private individuals (persons other than economic operators) need not have an EORI number if they only occasionally lodge customs declarations (Article 6 of the Commission Delegated Regulation supplementing the UZK - Delegated Act (Delegierte Verordnung zum UZK - DA)). The term "occasionally" here refers to less than ten customs declarations a year. Reference .
- Can Sendoso provide it? No
- Does GitLab have to provide it?
- No. All the recipients are receiving the items as a private person and without a commercial background.
- Should we skip the Company field when filling the shipping info?
- Definitely, since the recipients (private persons) are receiving the items on their private locations. This is probably creating confusion where couriers/customs think the package will receive a not private person.
- Does a large package of items may be one of the reasons for the customs issue?
- Definitely. Customs seems to check, value and charge the bigger shipments.
- We've split the package few times and it arrived to the recipient without any issues.
- Find out what's the StickerMule's on box info/declaration => Discuss with David if he still has the package.
- Ask the Sendoso staff for their box info/declaration
- Create a statement template which recipients could send for the clearance (based on the data required by the Russian and Macedonian customs)
- Update the handbook to suggest skipping the Company field.
- Ask Sendoso if they could prepare any kind of invoice which states all the details, pricing and the confirmation that GitLab paid for everything.
- Update the handbook to suggest splitting the big Sendoso shipments into several portions.