2023-01-24: WebServiceWorkhorseErrorSLOViolation - Regional

Current Status

A small number of customers experienced 500s for approximately 4 minutes from 13:18 until 13:21. We are investigating the root cause.

📝 Summary for CMOC notice / Exec summary:

1. Customer Impact: Human-friendly 1-sentence statement on impacted
2. Service Impact: service:: labels of services impacted by this incident
3. Impact Duration: start time UTC - end time UTC ( duration in minutes )
4. Root cause: TBD

📚 References and helpful links

Recent Events (available internally only):

• Feature Flag Log - Chatops to toggle Feature Flags Documentation
• Infrastructure Configurations
• GCP Events (e.g. host failure)

Deployment Guidance

• Deployments Log | Gitlab.com Latest Updates
• Reach out to Release Managers for S1/S2 incidents to discuss Rollbacks and/or Hot Patching | Rollback Runbook | Hot Patch Runbook

Use the following links to create related issues to this incident if additional work needs to be completed after it is resolved:

• Corrective action ❙ Infradev
• Incident Review ❙ Infra investigation followup
• Confidential Support contact ❙ QA investigation

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