2022-11-30: GitLab.com site-wide outage
Current Status
For approximately 30 minutes, starting at 2022-11-30 01:09 UTC GitLab suffered a site-wide disruption due to a disruption on the main database. The problem was due to a configuration change on our Consul cluster.
As a result of this, we are looking into improving our internal processes, and will be conducting a public incident review in #8100 (closed).
All services were restored as of 2022-11-30 01:09 UTC.
Timeline
see Timeline tab
📝 Summary for CMOC notice / Exec summary:
- Customer Impact: All customers impacted.
- Service Impact: ServicePostgres ServicePatroni (Site-wide disruption) ServiceConsul
- Impact Duration: 2022-11-30 00:36 UTC -> 2022-11-30 01:09 UTC (33min)
- Root cause: An unexpected deployment behavior affected the Consul cluster that several of our services depend on (eg. Patroni)
📚 References and helpful links
Recent Events (available internally only):
- Deployments ❙ Feature Flag Changes ❙ Gitlab.com Latest Updates ❙ Runbook for Release Rollback
- Infrastructure Configurations
- GCP Events (e.g. host failure)
Use the following links to create related issues to this incident if additional work needs to be completed after it is resolved:
- Corrective action ❙ Infradev
- Incident Review ❙ Infra investigation followup
- Confidential Support contact ❙ QA investigation
Note: In some cases we need to redact information from public view. We only do this in a limited number of documented cases. This might include the summary, timeline or any other bits of information, laid out in out handbook page. Any of this confidential data will be in a linked issue, only visible internally. By default, all information we can share, will be public, in accordance to our transparency value.