2021-07-15: Authentication Errors Pulling Container Registry Images
Current Status
We believe we have identified a bug in permission caching which can sometimes prevent users from pulling images from container registries. This can cause CI builds to fail.
We have identified a feature flag (ci_scoped_job_token
) which introduced this behavior earlier today. We have disabled the feature flag which has resolved the problem.
Timeline
View recent production deployment and configuration events / gcp events (internal only)
All times UTC.
2021-07-15
-
20:40
- @mayra-cabrera declares incident in Slack. -
21:18
- Posted the first status update -
21:25
- Only specific runner was confirmed impacted. Posted the second status update not public facing. -
23:11
- Consistent internal replication of issue.
2021-07-16
-
01:18
- Continued investigation into root cause. Escalation to related development team leaders. -
01:55
- Updated status page -
02:31
- Disabledci_scoped_job_token
feature flag -
02:35
- Confirmed permission errors are resolved
Corrective Actions
Corrective actions should be put here as soon as an incident is mitigated, ensure that all corrective actions mentioned in the notes below are included.
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Note: In some cases we need to redact information from public view. We only do this in a limited number of documented cases. This might include the summary, timeline or any other bits of information, laid out in out handbook page. Any of this confidential data will be in a linked issue, only visible internally. By default, all information we can share, will be public, in accordance to our transparency value.
Click to expand or collapse the Incident Review section.
Incident Review
Summary
- Service(s) affected:
- Team attribution:
- Time to detection:
- Minutes downtime or degradation:
Metrics
Customer Impact
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Who was impacted by this incident? (i.e. external customers, internal customers)
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What was the customer experience during the incident? (i.e. preventing them from doing X, incorrect display of Y, ...)
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How many customers were affected?
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If a precise customer impact number is unknown, what is the estimated impact (number and ratio of failed requests, amount of traffic drop, ...)?
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What were the root causes?
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Incident Response Analysis
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How was the incident detected?
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How could detection time be improved?
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How was the root cause diagnosed?
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How could time to diagnosis be improved?
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How did we reach the point where we knew how to mitigate the impact?
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How could time to mitigation be improved?
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What went well?
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Post Incident Analysis
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Did we have other events in the past with the same root cause?
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Do we have existing backlog items that would've prevented or greatly reduced the impact of this incident?
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Was this incident triggered by a change (deployment of code or change to infrastructure)? If yes, link the issue.
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Lessons Learned
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Guidelines
Resources
- If the Situation Zoom room was utilised, recording will be automatically uploaded to Incident room Google Drive folder (private)