2026-02-05: The polling SLI of the ci-runners service (main stage) has an error rate violating SLO

The polling SLI of the ci-runners service (main stage) has an error rate violating SLO (Severity 4)

Problem: The error rate for job polling by ci-runners in the main stage has exceeded the defined service level objective (SLO).

Impact: Job polling operations for the ci-runners service in the main stage are experiencing a 10.69% error rate, which is above the acceptable threshold. This may result in delays or failures in assigning jobs to runners.

Causes: Unknown

Response strategy: Unknown

This ticket was created to track INC-7132, by incident.io 🔥