2025-10-29: Delayed Webhooks

Delayed Webhooks (Severity 3 (Medium))

Problem: Webhooks were delayed by as much as 15 minutes earlier today.

Impact: Customers experienced webhook delivery delays of up to 15 minutes during the affected period. No webhooks failed to deliver, but the delays disrupted some customer workflows.

Causes: Slowdowns in sidekiq workers, including WebHookWorker and related jobs, caused elevated webhook latency between 14:10 and 16:45.

Response strategy: We monitored sidekiq performance and confirmed delivery times have returned to normal.

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This ticket was created to track INC-5350, by incident.io 🔥