2025-10-06: Increased request queuing in api service due to lack of free Puma workers

Increased request queuing in api service due to lack of free Puma workers (Severity 3 (Medium))

Problem: Requests to the API in the cny stage experienced increased queue times due to a lack of available Puma workers.

Impact: API requests in the cny stage experienced increased queue times and slower responses while waiting for a free Puma worker. The service level objective (SLO) was violated, with apdex dropping to 96.86%.

Causes: Unknown

Response strategy: Unknown

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This ticket was created to track INC-4513, by incident.io 🔥