2025-09-09: Slow load times for GitLab.com

Slow load times for GitLab.com (Severity 3 (Medium))

Problem: GitLab.com is experiencing slower page load times for users.

Impact: Users across multiple regions are experiencing slow load times on GitLab.com. The issue appears widespread based on team reports, but the exact extent of customer impact is not yet confirmed.

Causes: Unknown

Response strategy: We are investigating differences between server-side and client-side response times, focusing on possible networking issues. The team has ruled out the recent Canary deployment as the root cause since initial reports predate it. Investigation is ongoing to identify where the additional latency is occurring in the stack.

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This ticket was created to track INC-3813, by incident.io 🔥