2025-08-20: Runway ingress SLI violation in ai-gateway service at us-east4

Runway ingress SLI violation in ai-gateway service at us-east4 (Severity 4)

Problem: The ai-gateway service's runway_ingress component in the us-east4 region experienced an Apdex score of 50.87%, violating its service level objective.

Impact: The incident resulted in increased latency for customers, indicated by dips in the Apdex score correlating with runway deployments.

Causes: The increased latency and Apdex score dips seem to correlate with runway deployments, suggesting these deployments might be influencing server performance.

Response strategy: Efforts to resolve the incident have included multiple deployments to identify and correct the underlying cause of the Apdex score dips, yet no concrete solution has been identified.

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This ticket was created to track INC-3390, by incident.io 🔥