2025-07-16: Packagecloud service experiencing elevated error rate in main stage loadbalancer

Packagecloud service experiencing elevated error rate in main stage loadbalancer (Severity 2)

We've seen the issue re-appear later in the day and we implemented Cloudflare WAF rule to block the problematic requests. We've seen the service fully recover.

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This ticket was created to track INC-2528, by incident.io 🔥