2025-02-27: Some manual jobs error when triggered
Customer Impact
Some customers may see an error when trying to run manual jobs in CI/CD pipelines:
An error occurred while making the request when they try to click the deploy button
Current Status
- We found the problem and are reverting the change in gitlab-org/gitlab!182861 (merged)
- We will roll back to a previous release to expedite getting a fix out
📝 Summary for CMOC notice / Exec summary:
- Customer Impact: Some pipeline stages, when manually triggered, fail to start
- Service Impact: ServiceWeb
- Impact Duration: 08:33 UTC - 14:20 UTC (347 minutes)
- Root cause: A code change made to application pipeline logic that was rolled out yesterday
📚 References and helpful links
Recent Events (available internally only):
- Feature Flag Log - Chatops to toggle Feature Flags Documentation
- Infrastructure Configurations
- GCP Events (e.g. host failure)
Deployment Guidance
- Deployments Log | Gitlab.com Latest Updates
- Reach out to Release Managers for S1/S2 incidents to discuss Rollbacks, Hot Patching or speeding up deployments. | Rollback Runbook | Hot Patch Runbook
Use the following links to create related issues to this incident if additional work needs to be completed after it is resolved:
- Corrective action ❙ Infradev
- Incident Review ❙ Infra investigation followup
- Confidential Support contact ❙ QA investigation
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Security Note: If anything abnormal is found during the course of your investigation, please do not hesitate to contact security.