2024-10-09: CiRunnersServiceCiRunnerJobsErrorSLOViolationSingleShard

Customer Impact

When the user-specified service.name is empty we are throwing a system failure, this is always expected to fail because the user misconfigured the .gitlab-ci.yml

Current Status

These type of errors shouldn't be attributed to our error ratio, and we opened an infradev issue in gitlab-org/gitlab-runner#38234 (closed) to fix this in GitLab-runner.

📚 References and helpful links

Recent Events (available internally only):

• Feature Flag Log - Chatops to toggle Feature Flags Documentation
• Infrastructure Configurations
• GCP Events (e.g. host failure)

Deployment Guidance

• Deployments Log | Gitlab.com Latest Updates
• Reach out to Release Managers for S1/S2 incidents to discuss Rollbacks, Hot Patching or speeding up deployments. | Rollback Runbook | Hot Patch Runbook

Use the following links to create related issues to this incident if additional work needs to be completed after it is resolved:

• Corrective action ❙ Infradev
• Incident Review ❙ Infra investigation followup
• Confidential Support contact ❙ QA investigation

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Security Note: If anything abnormal is found during the course of your investigation, please do not hesitate to contact security.