2024-09-10: Uptick in coordinator related errors

Customer Impact

GitLab.com Customers that relied on background processing features, such as job logs or project exports were impacted during the incident. Support has so far fielded 188 tickets.

Current Status

19:52 - The incident is resolved. Performing maintenance of looking into doing a bulk reset of CI minutes for impacted customers.

21:03 - Working on identifying affected customers and getting their CI minutes back

More information will be added as we investigate the issue. For customers believed to be affected by this incident, please subscribe to this issue or monitor our status page for further updates.

📝 Summary for CMOC notice / Exec summary:

1. Customer Impact: GitLab.com Customers that relied on background processing features, such as job logs or project exports were impacted during the incident.
2. Service Impact: 2024-09-10 04:49:34 UTC - 2024-09-10 19:52:00 UTC
3. Impact Duration:
4. Root cause:

📚 References and helpful links

Recent Events (available internally only):

• Feature Flag Log - Chatops to toggle Feature Flags Documentation
• Infrastructure Configurations
• GCP Events (e.g. host failure)

Deployment Guidance

• Deployments Log | Gitlab.com Latest Updates
• Reach out to Release Managers for S1/S2 incidents to discuss Rollbacks, Hot Patching or speeding up deployments. | Rollback Runbook | Hot Patch Runbook

Use the following links to create related issues to this incident if additional work needs to be completed after it is resolved:

• Corrective action ❙ Infradev
• Incident Review ❙ Infra investigation followup
• Confidential Support contact ❙ QA investigation

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