2024-04-08: GitLab is currently unable to handle this request due to load errors.
Customer Impact
We are seeing a large number of reports of
fatal: remote error: GitLab is currently unable to handle this request due to load.
We are unsure if there is broad impact yet.
Examples:
- https://gitlab.com/gitlab-org/gitlab/-/jobs/6570453289
- https://gitlab.com/gitlab-org/gitlab/-/jobs/6571025176
Current Status
More information will be added as we investigate the issue. For customers believed to be affected by this incident, please subscribe to this issue or monitor our status page for further updates.
We identified some long-running processes from backups that were causing a performance degradation on the canary server. We killed them and @qmnguyen0711 will be doing a followup on why the processes were running for so long.
At this time we believe there should be no more performance degradation from the canary node while we continue the investigation.
📚 References and helpful links
Recent Events (available internally only):
- Feature Flag Log - Chatops to toggle Feature Flags Documentation
- Infrastructure Configurations
- GCP Events (e.g. host failure)
Deployment Guidance
- Deployments Log | Gitlab.com Latest Updates
- Reach out to Release Managers for S1/S2 incidents to discuss Rollbacks, Hot Patching or speeding up deployments. | Rollback Runbook | Hot Patch Runbook
Use the following links to create related issues to this incident if additional work needs to be completed after it is resolved:
- Corrective action ❙ Infradev
- Incident Review ❙ Infra investigation followup
- Confidential Support contact ❙ QA investigation
Note: In some cases we need to redact information from public view. We only do this in a limited number of documented cases. This might include the summary, timeline or any other bits of information, laid out in our handbook page. Any of this confidential data will be in a linked issue, only visible internally. By default, all information we can share, will be public, in accordance to our transparency value.
Security Note: If anything abnormal is found during the course of your investigation, please do not hesitate to contact security.