2024-01-18: DIND not working in Shared Runners after update
Customer Impact
Customers using service containers on SaaS runners on Linux saw failing jobs after 11:27am UTC until the rollback took effect.
Current Status
Rollback has been applied. Graceful shutdown was initiated on all affected runner managers.
📝 Summary for CMOC notice / Exec summary:
- Customer Impact: Customers using service containers on SaaS runners on Linux saw failing jobs after 11:27am UTC until the rollback took effect.
- Service Impact: ServiceCI Runners
- Impact Duration: 11h27AM UTC - 2h40PM UTC (193 minutes)
- Root cause: Still ongoing, preliminary discussion: #17422 (comment 1732730455)
📚 References and helpful links
Recent Events (available internally only):
- Feature Flag Log - Chatops to toggle Feature Flags Documentation
- Infrastructure Configurations
- GCP Events (e.g. host failure)
Deployment Guidance
- Deployments Log | Gitlab.com Latest Updates
- Reach out to Release Managers for S1/S2 incidents to discuss Rollbacks, Hot Patching or speeding up deployments. | Rollback Runbook | Hot Patch Runbook
Use the following links to create related issues to this incident if additional work needs to be completed after it is resolved:
- Corrective action ❙ Infradev
- Incident Review ❙ Infra investigation followup
- Confidential Support contact ❙ QA investigation
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