2023-06-14: GitLab.com signup and group creation down due to group visibility error
Customer Impact
Users cannot signup for gitlab.com for a free or trial account.
Also impacting existing users who want to create group for trial.
Current Status
If a user attempts to signup for gitlab.com when directed to create a group it throws an error that the group visibility cannot be Internal. Previously all signups were defaulted to having a group with a private visibility.
Upon reviewing the gitlab.com admin settings it appears the default group visibility value has changed to Internal.
More information will be added as we investigate the issue. For customers believed to be affected by this incident, please subscribe to this issue or monitor our status page for further updates.
📚 References and helpful links
Recent Events (available internally only):
- Feature Flag Log - Chatops to toggle Feature Flags Documentation
- Infrastructure Configurations
- GCP Events (e.g. host failure)
Deployment Guidance
- Deployments Log | Gitlab.com Latest Updates
- Reach out to Release Managers for S1/S2 incidents to discuss Rollbacks, Hot Patching or speeding up deployments. | Rollback Runbook | Hot Patch Runbook
Use the following links to create related issues to this incident if additional work needs to be completed after it is resolved:
- Corrective action ❙ Infradev
- Incident Review ❙ Infra investigation followup
- Confidential Support contact ❙ QA investigation
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