Networking & IM regular tasks

🗺️ Overview

With responsibilities coming from both Foundations and Ops, I'd like to collect a list of the regular tasks that were being completed within each team. In Foundations, for example, we had access requests for Cloudflare and issue triage for incoming requests to name a few. I'm also interested to hear what processes were being used on each team to ensure these tasks were not dropped. Even if some of the processes weren't working, go ahead and add them just so we have some understanding of what has been tried in the past.

Once we have a list we can propose and discuss how we want to define processes within Networking & Incident Management to manage these types of tasks within the team.

Feel free to edit the description and add to the lists below.

Tasks

1. Cloudflare Access Requests
2. Triaging incoming requests
3. Cloudflare/Rate Limit Support Requests
4. Remind folks to do overdue post-incident tasks in incident.io
5. Monthly Reliability Reports
6. Dealing with follow-up issues

⚙️ Previously Used Processes

1. Interrupt rotation - Foundations - 1 person was responsible taking on a variety of these tasks each week.
2. KTLO epic - Foundations - We used an epic to surface work being done in the group review
3. Incoming request epic - Foundations - We used an epic to surface work being done in the group review
4. Labels - Foundations - because some issues could not be moved to the requests or KTLO epics, we used labels to categorize and track them. So those epics weren't necessarily buckets for issues.
   1. Used for access requests - ~"Foundations::Todo" / ~"Foundations::Doing" / ~"Foundations::Done"
   2. Used for categorizing other issues - ~"Foundations::KTLO" ~"Foundations::Requests" ~"Foundations::Project work" ~"Foundations::Meta"
   3. Used for prioritizing what was ready to be picked up Foundations Next Foundations Build
   4. Used for roadmapping roadmapnow roadmapnext roadmaplater roadmapdone
5. Weights - Foundations - This never really gained traction, but we tried to use a light weights system to signal how big an issue was (hours, days, weeks).