Add checklist for change management reviewers and approvers to runbooks with reference in handbook
Current Situation
While our change management process is documented fairly well, we do not have a standard checklist for reviewers and approvers of changes for reference by reviewers and approvers. This was clearly seen in this recent incident: production#3338 (closed).
Desired Outcome
There is a section in the runbook for reviewers and approvers linked to from the handbook and the change management issue template of things to review and look for when reviewing or approving a change.
Acceptance Criteria
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MR is created, reviewed, and merged for a runbook covering both change management reviewers and approvers which covers general interrogative questions which should be answered when conducting a review or approval of a change. -
MR is created and merged to the handbook adding a reference to this runbook on the change management page -
MR is created and merged to the change management issue template linking to the runbook in the bottom checklist of the template.
Edited by Alberto Ramos