Improve process around IMOC onboarding so we move people through the pipeline
The incident manager onboarding process is explained in this handbook page and currently sets the deadline from the time of issue creation to 1 month for when we expect a new incident manager to start (based on the due date in the issue when it is created).
Currently, this expectation is not being met and since 2300-0500 is understaffed we have reached out to individuals by commenting on their onboarding issues (example #1 #2 #3)
There are a number of outstanding IMOC issues on the readiness board that are quite old, and while there are probably valid reasons that these are delayed we probably need to be more active in tending to the ones that are not "ready".
Proposal
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Update due dates on all overdue onboarding issues with a note as a one-time cleanup -
Handbook update to ensure we don't fall behind again gitlab-com/content-sites/handbook!6770 (merged) -
Change the default due date from 1 month to 3 months https://gitlab.com/gitlab-com/gl-infra/production-engineering/-/merge_requests/399
Edited by John Jarvis