Give all incident managers access to GCP ticket system.
Summary
During production#6253 (closed) IMOC didn't have access to the GCP Support ticketing system, and therefore couldn't get updates or assist EOC on responding to GCP support team during the incident. We need all members of the Incident Management - IMOC group to have access to GCP Support ticketing system via GCP Console.
Related Incident(s)
Originating issue(s): production#6253 (closed)
Desired Outcome/Acceptance criteria
All members of the IMOC group have permissions to the GCP Support ticketing system.
Associated Services
Corrective Action Issue Checklist
-
link the incident(s) this corrective action arose out of -
give context for what problem this corrective action is trying to prevent from re-occurring -
assign a severity label (this is the highest sev of related incidents, defaults to 'severity::4') -
assign a priority (this will default to 'priority::4')