Create Corrective Action SLA

Current Situation

Corrective actions are attached to incident issues and labeled as corrective actions, but we do not yet track the delivery of them based on an SLA.

Desired Outcome

An agreed upon SLA for corrective actions exists, and is documented in the handbook within the Incident Review page and referenced in the Development workflow pages. This SLA should be chosen to best enforce atomic corrective actions which are measurable and achievable.

Acceptance Criteria

• An SLA is chosen and published in the handbook