@@ -59,6 +59,8 @@ such as a log request, needs to be delivered compressed and password protected t
- The password should be a random string of at least 10+ characters including numbers, lower and upper case letters.
- The password protected file should be attached to the ZenDesk ticket, and the password needs to be sent separately through your email account directly to the customer's email address.
- Use the command `zip -er [TicketNumber].zip filename` or other encryption tool to encrypt the file.
- Use 1Password to generate the random secure password for the encryption.
- Once the customer had successfully received and opened the files you should delete the pulled data from your computer and the email from your mailbox.
If the log files are too large to attach to the ticket in ZenDesk, refer to the [Provide large files to GitLab support](https://about.gitlab.com/support/providing-large-files/) page.
